Ada Mila Properties respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains what information we collect through our website and real estate enquiries, why we use it, who may receive it and the choices available to you.

This Policy is intended to reflect the UAE’s applicable personal data protection framework, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data. Specific obligations may vary according to the legal entity, processing activity and applicable jurisdiction.

1. Who Is Responsible for Your Data?

The legal entity operating Ada Mila Properties and the website will act as the controller of personal data collected for its own purposes.

Before publication, insert the controller’s full registered name, trade licence number, registered address and official privacy contact details.

2. Information We May Collect

The information collected depends on how you interact with us. It may include:

• identity details, such as your name, nationality or identification information where required for a transaction;
• contact details, including telephone number, email address and preferred communication method;
• property requirements, budget, preferred locations, intended use and investment criteria;
• details about a property you own, wish to sell, lease or have managed;
• transaction and compliance information required for brokerage, reservation, ownership transfer or regulatory checks;
• mortgage-readiness or funding information you choose to share;
• communications, viewing requests, call notes, feedback and customer-service records;
• website data, such as IP address, browser, device, pages visited and cookie identifiers; and
• marketing preferences and consent records.

We ask you not to provide sensitive or unnecessary personal information through a general website form. Where additional documents are needed, use the secure channel specified by our team.

3. How We Collect Information

We may collect information directly from you when you submit a form, call, send a message, request a valuation, arrange a viewing, subscribe to updates or enter a service relationship.

We may also receive relevant information from property owners, landlords, developers, authorised representatives, portals, referral partners, transaction parties, regulatory platforms or public records, where lawful and appropriate.

Technical information may be collected automatically through cookies, server logs and similar technologies.

4. Why We Use Personal Data

We may use personal data to:

• respond to enquiries and recommend relevant properties;
• arrange and manage property viewings;
• communicate with buyers, sellers, landlords, tenants, developers and representatives;
• prepare or support brokerage, leasing, sales, property-management or referral services;
• verify identity, authority, property details and transaction information;
• meet legal, regulatory, record-keeping and compliance obligations;
• prevent fraud, misuse, security incidents and unlawful activity;
• operate, secure, analyse and improve the website and customer experience;
• manage customer relationships and service records;
• send property updates or marketing communications where permitted; and
• establish, exercise or defend legal rights.

5. Lawful Basis for Processing

Depending on the activity, we may process personal data with your consent, to take steps at your request, to perform a contract, to comply with a legal obligation, to protect rights or interests recognised by law, or under another lawful basis permitted by applicable UAE legislation.

Where processing depends on consent, you may withdraw consent. Withdrawal will not affect processing already carried out lawfully and may not prevent processing required for another lawful reason.

6. Property Enquiries and Matching

When you submit a property enquiry, we may use your stated requirements to identify suitable listings and contact you about them.

If an enquiry concerns a developer, owner, landlord or another listing party, relevant contact and requirement details may be shared with that party when necessary to respond, arrange access or progress a transaction.

Submitting an enquiry does not guarantee availability, approval or completion of a property transaction.

7. Marketing Communications

Where permitted, we may send information about properties, market updates, services or events that may interest you. We will use consent where consent is required.

You can opt out through the unsubscribe method provided, by replying to the communication or by contacting us through the website. Service and transaction messages may continue when necessary.

8. Cookies and Similar Technologies

The website may use essential cookies required for security, navigation and form functionality. Subject to the website’s actual configuration and your choices, it may also use analytics, preference or advertising cookies.

Non-essential technologies should not be activated where prior consent is legally required until the user has made a choice. Cookie settings can also be managed through the browser, although disabling essential functions may affect website performance.

Key point Implementation note: the final cookie wording must match the analytics, advertising pixels, embedded maps, chat tools and consent platform actually installed on the website.

 

9. Who May Receive Personal Data

We may disclose relevant information to:

• property owners, landlords, buyers, sellers, tenants and their authorised representatives;
• real estate developers and project sales teams;
• brokerage, referral or property-service partners involved in a requested service;
• mortgage, valuation, conveyancing, trustee, legal or technical providers chosen by you or required for a transaction;
• website hosting, CRM, communications, analytics, document and IT-security providers;
• professional advisers, auditors and insurers;
• government, regulatory, judicial or law-enforcement authorities where required or permitted; and
• a purchaser or successor in a lawful business reorganisation, subject to appropriate safeguards.

We do not sell personal data as an independent commercial product. Service providers should only process information for authorised purposes and under appropriate confidentiality and security obligations.

10. International Data Transfers

Some technology or service providers may process data outside the UAE. Where personal data is transferred internationally, we will use a method and safeguards permitted under applicable law.

The exact location of processing can depend on the providers operating the website, communications and CRM systems. These providers should be confirmed before publication.

11. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose collected, including to manage enquiries, provide services, maintain transaction records, comply with legal obligations and resolve disputes.

Retention periods vary by record type. When information is no longer required, it will be deleted, anonymised or securely archived where continued retention is permitted or required.

12. Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No online service is completely risk-free. Users should avoid sending highly sensitive documents through unsecured channels and should notify us if they suspect fraudulent communications using our name.

13. Your Data Protection Rights

Subject to applicable law and any valid exception, you may have the right to:

• receive information about the processing of your personal data;
• request access to relevant personal data;
• request correction of inaccurate or incomplete data;
• request deletion in circumstances recognised by law;
• request restriction or cessation of certain processing;
• withdraw consent where processing relies on consent;
• request transfer of personal data where the legal conditions apply;
• object to certain automated processing or direct marketing; and
• submit a complaint to the competent authority.

We may need to verify your identity and authority before responding. Some requests may be limited where retention or processing is required by law, protects another person’s rights or falls within another lawful exception.

14. Automated Decision-Making

The website may use filters or matching tools to display properties based on selected criteria. We do not intend to make a legally significant decision about you solely through automated website profiling.

If this changes, the Policy and relevant notices should be updated before the processing begins.

15. Children’s Data

The website is intended for adults seeking real estate information. We do not knowingly collect children’s personal data through general enquiry forms.

If information about a minor is required for a lawful property or residency process, it should be provided by a parent, guardian or properly authorised person through an appropriate secure channel.

16. Third-Party Websites

Links, maps, social media tools and third-party portals operate under their own privacy policies. Ada Mila Properties is not responsible for how an independent third party processes information after you use its service.

17. Changes to This Policy

We may update this Policy to reflect changes in law, technology or business operations. The latest version will be published on the website with an updated date.

18. Contact and Requests

Privacy questions and requests may be submitted through the official contact details published on the Ada Mila Properties website. The final published version should state a dedicated privacy email and postal address.